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  • I can't place an order
    If you are experiencing problems in the checkout, please try the following: - Try with another browser - Try with another device - Empty the cookies in the browser that you are using If you still are experiencing problems, please contact us at info@sparklin.shop.
  • Is your jewelry hypoallergenic?
    All pieces are nickel-free and suitable for everyone with allergies or sensitive skin.
  • What materials do you use in your jewelry?
    SparkLin takes pride in offering an array of recyclable jewelry materials, demonstrating our commitment to sustainability. Our diverse selection includes copper, pure silver, and natural gemstones like turquoise, black onyx, and strawberry quartz. Additionally, we incorporate gemstones, freshwater pearls, cultured pearls, and titanium steel (medical steel). Utilizing advanced electroplating techniques enables us to offer consumers gold plating options ranging from 8k to 18k, ensuring a luxurious and customizable experience.
  • Where do you ship to?
    Our deliveries are typically processed within two business days (Monday to Friday) from our shipping center in Germany. Shipping costs vary depending on the delivery location and are automatically calculated during checkout. Please note that during promotional periods, shipping may take longer than expected. Regrettably, SparkLin is currently in the process of expanding its worldwide delivery service. Shipping Options: ​ Germany Standard: €2.90 Delivery within 2-3 business days Orders over €100: FREE Europe Standard: €3.90 Delivery within 3-5 business days Orders over €120: FREE United Kingdom Standard: €4.90 Delivery within 3-7 business days Orders over €130: FREE Aboard Standard: €7.90 Delivery within 5-14 business days Orders over €150: FREE
  • How do I know if my order has been shipped?
    Once your order is dispatched, you will receive an email containing detailed tracking information, allowing you to monitor the progress of your package every step of the way. We understand the importance of staying informed about the status of your delivery. If you have any questions or need assistance regarding your tracking information, please don't hesitate to reach out to our customer support team at Info@sparklin.shop.
  • How do I track my order?
    To provide you with real-time updates on your order, we've implemented a robust tracking system. Once your order is dispatched, you will receive an email containing detailed tracking information, allowing you to monitor the progress of your package every step of the way. Click and enter your tracking number(s) here
  • Missing an item from my order.
    If you find a missing item in your order, please email us promptly at info@sparklin.shop providing your order number and a photo of the received package. Be sure to include the shipping label in the picture. Our team will swiftly investigate, to locate the missing item or assess if it was lost or damaged during transit. This ensures a quick and efficient resolution to address the issue.
  • Can I change my order?
    If you wish to amend or cancel your order, please contact us at info@sparklin.shop with your order number as soon as possible. Please kindly note that as your purchase will be prepared quickly for dispatch we may not be able to accommodate your request.
  • How are refunds processed?
    All Payments Refund takes around 5-10 business days, refund amount to appear on your end.
  • What payment methods do you accept?
    We accept card payments Visa, MasterCard, Giropay, and Sofort. You can also choose to pay with PayPal, Apple Pay& Google Pay. When selecting PayPal& Google Pay as a payment option at checkout, you will be directed to the site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to SparkLin Web.

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